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Cloud Services Transformation

How UCAAS and CCAAS can drive the digital transformation. Connect with customers, partners, and teams anywhere, on any device. Build stronger relationships by connecting with customers on their channel of choice.

Our Services

Our Servuces
Cloud Telephony - UCAAS

Unified communications as a service (UCaaS) is a cloud delivery model that offers a variety of communication and collaboration applications and services.

Cloud Contact Center - CCAAS

Contact center as a service (CCaaS) solutions offer the same functions and capabilities required to operate call and contact centers as premises-based contact center infrastructure.

Network Solutions

Meet the growing demands for bandwidth to allow your business to take advantage of advanced cloud services.

Cloud Desktop

Cloud desktops streamline workflow by making your desktop and apps available online, allowing you to work on your files from anywhere in the world. Suited to large office environments as well as single users, virtual hosted desktops can improve efficiency and save time and money.

Data Center and Collocation Services

Data center colocation services help businesses reach their full potential by not only providing cost savings but also sustaining and providing an excellent business infrastructure. Colocation offers power access, delivery and efficiency. It gives you the best solution for power, connectivity, bandwidth and latency.

Data Orchestration

Solve the problems associated with managing and maximizing the growing amount of data and systems being used in today's organizations

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Halo will guide you through a process to document, identify and execute a strategy to transform your workflows and processes to achieve digital transformation.

These are some of the steps applied to each area of focus:

1. Baseline and document business processes and goals

Document the various activities across the business and assemble activities into general processes. Don’t focus on systems; focus on processes that support business objectives. Once completed, you’ll have a standardized set of documented processes for the target business areas.

Next, identify the goal(s) for each process to determine when it’s been successfully executed. An example of a process name may be ”Check in walk-in rental guest”, with a goal to complete the reservation, check in the guest, and provide orientation information within six minutes.

2. Identify key processes that contribute to your company’s “secret sauce”

Determine which processes are fundamental to your company’s success, especially ones that differentiate you from your competitors. Consider the difference between processes with goals that meet customer expectations and processes that help you exceed expectations.

3. Identify how legacy technology systems affect your processes

Finally, evaluate all activities and processes to ensure any items that were driven due to requirements from technology systems have been removed. Asking why a process or activity is done can help identify these activities and processes to keep them from being carried over to the new system.

As new technology systems are implemented, the baseline processes can be used to ensure that the new system accomplishes your company’s primary processes and goals. The goals for each process should be achieved even if the new system changes the steps or activities executed to complete a process and achieve the goal.

Halo Communications Group has been implementing new systems and processes for three decades. We know that new systems can be a growth opportunity for any operation. It’s sometimes difficult to embrace the give-and-take of improved processes and procedures, but when the results are in, it’s always worth it.

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